Brilliant Emotional Intelligence
Harness the Power of Emotions

By Gill Hasson
December 2012
Pearson Education
Distributed by Trans-Atlantic Publications
ISBN: 9780273776574
192 pages
$33.50 paper original

Discover how to improve your emotional intelligence and succeed in all areas of your life.

With this book, you will learn how to:

- Be more aware of and have a better understanding of emotions

- Have more control over your decisions, thoughts and actions

- Positively handle disappointment, frustration, criticism and all the ups and downs of relationships at work and at home

- Understand other people’s feelings and emotions, their thoughts and actions; what they mean and what they need

- Build rapport easily with other people; be better at supporting, motivating and influencing them

- Confidently manage and resolve conflicts and help others work together in harmony

- Discover how developing your emotional intelligence can further your relationships with others, in the workplace and at home, in any situation, anywhere, at any time.

The book includes clever tips and techniques, practical pointers and examples to help you achieve your professional and personal goals.



Part 1: Understand Emotions

Chapter 1: Emotions and emotional intelligence

Chapter 2: How emotionally intelligent are you?

Chapter 3: Beliefs and assumptions about emotions

Chapter 4: Identify and understand emotions

Chapter 5: Non verbal emotions

Chapter 6: Manage your emotions

Chapter 7: Manage other people’s emotions

Part 2:

Use emotional intelligence:

Chapter 8: Persuade and influence

Chapter 9: Delegate

Chapter 10: Cut your losses

Chapter 11: If you don’t like someone

Chapter 12: When you are angry

Chapter 13:: The power of the positive

Chapter 14:: Procrastination and guilt

Chapter 15:: Give bad news



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