Business & Communication Systems GCSE
By Glynis Frater
October 2003
Nelson Thornes, UK
ISBN: 0-7487-7098-4
$48.95 paper original
Following the latest specifications for the Business sand Communication Systems GCSE, this text has been specifically designed to meet students' requirements. It integrates key aspects of the business environment with the practical use of ICT applications, including word processing, spreadsheets and databases. An accessible full color design with descriptive information explaining the key concepts maintains students' interest throughout. The book covers the importance of good communication to the success of the business and the consequences when there is a breakdown in communication, enabling the student to fully understand the subject. Practice activities and questions relating to theory in a practical context reinforce students' learning.
Contents
Acknowledgments
Introduction
The business environment Introduction Types of business organizations Aims
and objectives of business organizations Stakeholders Meeting objectives Workplace
organisation The working environment New working practices Health and safety
Data preparation, storage and retrieval Security of data Effective use of
resources Human resources and finance The human resource function Internal
and external recruitment Methods of selection Interviews Contracts and employment
Employment rights and responsibilities Training Termination of employment
Remuneration Information communication technology (ICT) and human resources
Communication The purposes of business communications The communication process
Effective internal and external communication Effects of poor internal and
external communication Barriers to communication Verbal communication Written
communication (documentation) Developments in communication technology The
internet E-commerce and customers ICT in the business environment Introducing
ICT - the considerations Data input devices Data storage devices Data output
devices Applications software Payment systems and documentation Communication
technology developments Computer applications in the business environment
Introduction File management Word processing Spreadsheets Charts Databases
Graphics and clip art Desktop publishing (DTP) Index
Return to main page of Trans-Atlantic Publications