Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship.
- Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources
- Develops understanding of the assessment requirements with clear explanations of all criteria
- Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities
- Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding